Online Portal Detail: https://www.appfolio.com/help/owner
When you trust us to manage your rental, you shouldn’t have to “guess” what’s happening behind the scenes. Once your home is managed with Operation Red Dot, you’ll have a secure online portal experience that keeps you informed, organized, and in control—without living in your inbox. Think of it as your command center: clear financial visibility, streamlined documents, and on-demand access to the information you actually care about.
Once your home is under our management, you will be able to:
- See real-time performance at a glance with a dashboard that can include total income, total expenses, owner contributions, owner disbursements, occupancy %, and rent collection (charged vs. paid month-to-date)
- Customize your dashboard and widgets so the information you care about is front-and-center
- Generate real-time reports with filters (by property and date range) to get answers fast
- Export reports to Excel/CSV and print to PDF, plus search within reports for specific line items
- Download statement packets and access published financial documents anytime (current + historical)
- View property-level details like occupancy status, move-in date, lease end date, rental amount, and reserve balance (if applicable)
- Access shared documents in one place (including important files we publish to your portal, like statements, reports, inspection documentation, and other key records)
- Make owner contributions for repairs/maintenance in a few clicks (when enabled)
- Access 1099 tax documents when available
- Secure login with two-factor authentication (2FA) for added protection
Note: Some portal tabs/features are available based on what is enabled and what’s published to the portal for your account.
Tenant Portal Detail: https://www.appfolio.com/help/online-portal
Your residents will also have access to a secure portal that reduces friction, improves communication, and helps maintenance issues get reported clearly and quickly—so small problems don’t turn into expensive ones.
Residents will be able to:
- Pay rent securely online (one-time payments or autopay)
- Pay via eCheck (ACH) or debit/credit card, with options like Apple Pay where supported
- View their account ledger and payment history anytime
- Submit maintenance requests with photos and track status updates through completion (when enabled)
- View and download shared documents sent through the portal
- View, download, and electronically sign leases/renewals when delivered digitally
- Upload proof of renter’s insurance directly in the portal (when enabled)
- Update key profile details (contact info, vehicles, etc.) depending on portal settings
- Use web + mobile app access with two-factor authentication (2FA) for security
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